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UnitedHealthcare’s broken AI denied seniors’ medical claims – Lawsuit followed

UnitedHealthcare’s broken AI denied seniors’ medical claims – Lawsuit followed

by Victoria Delany | Apr 16, 2024 | AI, AI Implementation

AI is used everywhere.  We interact with Chat Bots at least once a week.  We expect the Bot to be correct and believe the information we are given.  This article puts a focus on the responsibility of an organization to ensure the information being provided by the BOT...
Why You Should Have a Whistleblower Policy for AI

Why You Should Have a Whistleblower Policy for AI

by Victoria Delany | Apr 16, 2024 | AI Implementation

Whistleblowing has been in the news due to Boeing issues being exposed by an internal whistle blower.   Management has policies in place for human whistle blowers but hasn’t even begun to think about AI being used by Whistle Blowers.  AI is becoming a huge...
The Risks of Relying on AI: Lessons from Air Canada’s Chatbot Debacle

The Risks of Relying on AI: Lessons from Air Canada’s Chatbot Debacle

by Victoria Delany | Apr 16, 2024 | AI, Artificial Intelligence

In the era of artificial intelligence (AI), companies are increasingly relying on automated systems to streamline operations and enhance customer service. However, a recent incident involving Air Canada’s AI-powered chatbot serves as a stark reminder of the risks...
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